Our Cleaning Company Service Satisfaction Guarantee is our promise of reliability to you in Nairobi. If you’re not satisfied with the cleaning service delivered, we’re committed to making it right. Here’s how it works:
Contact us within 24 hours post-cleaning to share your concerns or issues.
For end of lease/ move-in cleaning in Nairobi, a 72-hour window is available to report concerns.
We’ll arrange a complimentary re-clean on the next available business day, where our team will revisit your property to focus on your areas of concern.
If you’re still dissatisfied after the re-clean, we’ll reassess the situation. If we can’t resolve your concerns, a credit or refund will be issued to you accordingly.
