Below is a list of some of the Janitorial Cleaning Services FAQs asked by Best Customers in Nairobi City;

1.What is required of me in order to have a clean performed in Nairobi City?

We are committed to providing you with exceptional cleaning services and leaving your house in immaculate condition in Nairobi City. To ensure that we deliver the highest quality of service possible, we kindly request that you prepare for our arrival by putting away any items that could obstruct us from cleaning specific areas in Nairobi City, such as loose papers, toys, and other objects. Please make sure that all dishes are put away to enable us to clean your kitchen thoroughly. Also, kindly ensure that any sensitive materials are stored away.

2.Are your Cleaning Services in my Location Area Estate in Nairobi?

We service Nairobi City Metropolitan Area with janitorial Cleaning Services. Our geographical rich includes;

3.What is included in a deep cleaning within Nairobi City Kenya?

All Rooms

High Dusting
Dust fans that can be reached on a 3 step ladder
Dust light fixtures (chandeliers excluded)
Clean inside windows
Clean window sills
Dust all accessible furniture
Clean all glass
Clean & disinfect light switches
Clean baseboards
Remove any trash in cans and replace with liners
Vacuum floors
Mop all hard surface floors

Kitchen

High Dusting
Clean fans that can be reached on a 3 step ladder
Dust light fixtures (chandeliers excluded)
Clean inside windows
Clean window sills
Clean all glass
Load dishwasher if applicable
Clean backsplash
Clean & disinfect microwave inside, outside & underneath
Clean counters
Clean stove hood (exterior only)
Clean stove top
Clean stove grates
Clean broiling drawer
Polish all stainless steel
Clean & disinfect light switches
Clean appliance exteriors (refrigerator, stove, dishwasher, coffee pot, toaster etc…)
Clean and polish sink
Clean baseboards
Remove any trash/recycling in cans and replace with liners
Vacuum floors
Mop all hard surface floors

Bathrooms

High Dusting
Clean vents/exhaust fans
Dust light fixtures (chandeliers excluded)
Clean inside windows
Clean window sills
Clean all glass
Clean vanity mirror
Clean & disinfect toilet (make sure to reach behind)
Clean and scrub shower head
Clean and scrub shower shower head hose
Clean and scrub soap holder
Clean & scrub shower walls
Clean & scrub & showers doors
Clean & disinfect bathtub
Clean & disinfect sinks
Clean & disinfect light switches
Clean baseboards
Remove any trash in cans and replace with liners
Vacuum floors
Mop all hard surface floors

Additional Add On Items

Inside Oven
Inside Refrigerator
Cabinet Fronts
Cabinet Tops
Finished Basements
Garages
Pets

4.What is the service charge price for cleaning service in Nairobi City Kenya?

We determine pricing based on the number of bedrooms and bathrooms in your home or office space for your organization, along with the estimated duration of the cleaning. Simply select the number of bedrooms and bathrooms on our website to receive an instant quotation.

While we consider several factors when providing an initial estimate over the phone, our cleaning technicians in Nairobi may find it necessary to allocate additional time to complete the full scope of service in your home. We will contact you one hour before the scheduled completion of your initial cleaning to discuss any unforeseen circumstances. Should extra time be required due to factors such as extensive dirt or a large number of decorations, you will have the choice to approve the additional time or adhere to the original estimate. Rest assured, we will never charge your card for any extra time without your explicit consent.

5.What is your rescheduling policy in Nairobi City Kenya?

To reschedule, please notify us at least 48 hours prior to your appointment. Rescheduling requests made within 48 hours cannot be accommodated. If you need to reschedule after the 48-hour window, you will need to pay another non-refundable deposit.

6.Do you clean with other contractors in Nairobi City Kenya home or office?

No we do not clean while other contractors are in the home or office in Nairobi. Please do not schedule our cleaning on a day that you plan to have cable company, moving company, any type of contractors in the home .

If we show up to a clean and there are other contractors in the home, we will leave and you will have to pay the clean in full.

All customers are required to have the following amenities available:

Running water with access to it.
Electricity with functioning lightbulbs throughout the home (cleaning cannot be performed in the dark).
Air conditioning & heat for a comfortable working environment.

7.What is Your Cleaning Quality Control Measures in Nairobi City?

All cleanings must undergo inspection before our team departs the premises. We do not provide re-cleaning services. If you are absent during the cleaning, you have 24 hours to notify us of any concerns, and we will credit you up to $25 towards your next cleaning.

8.What don’t you clean in Nairobi City?

We do our best to meet the needs of our clients; however, there are some things we are unable to do:

Clean biohazards (blood, mold, bodily fluids) – This we can handle however pricing is different as we need to send a trained crew .
Remove high levels of trash/debris
Clean up pet waste
Clean inside washer/dryers
Clean inside dishwashers
Clean cat litter box (including excess on floor)
Use our vacuum on pet soiled carpet
Clean insects/rodents/rodent droppings
Clean hard to reach or high areas that are not accessible with our extension duster
Clean fully stocked refrigerators/freezers (we will be happy to clean if emptied)
Guarantee the results of blind dusting
Wash/load/put away dishes
Empty diaper genies/diaper pails
Wipe light bulbs and delicate glass fixtures
Use homemade cleaning products
Move furniture
Change linens
Step higher than a 3 step stepladder
Wash walls, scrub walls, scrub baseboards.
Closets unless when performing move in /move out clean
Carpet Cleaning and tile and grout cleaning are not included in any cleaning package. If you would like a quote we would be happy to quote as this is a separate service.

9.How do you recruit your cleaning service professional for employment opportunity in Nairobi City?

Background Checked
Reference Checked
Highly-rated by other Spotless customers
English-speaking
Interviewed in-person

10.How do you pay your cleaning service professionals employed in Nairobi City?

We pay our cleaning stewards or cleaners in Nairobi City depending on the nature of contract.

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